Change
Communication
Customer Service
Leadership
Life-Work Balance
Peak Performance
Positive Attitudes
Relationships
Health
CHANGE:
Bridges, William
Transitions: Making Sense of Life’s Changes
One of the first and best books on change.
Bridges, William
Managing Transitions: Making The Most of Change
Well respected author that others take seriously.
Kotter, John P.
Leading Change
The world’s foremost expert on business leadership distills 25 years of
experience and wisdom based on lessons he has learned from scores of
organizations.
Pritchett, Price
The Employee Handbook Of New Work Habits For A Radically Changing World
Short but full of good advice. Good wake-up call.
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COMMUNICATION:
Brinkman, Richard
Dealing With People You Can’t Stand
Difficult people can make your life stressful and unpleasant, and difficult
people can prevent you from achieving your goals—if you let them. Learn how to
take charge instead of being a victim.
Fisher, Roger, and Ury, William
Getting To Yes
A great book on how to negotiate at work and at home. Get more of what you want.
Smith, Manuel
When I Say NO I Feel Guilty
An action-packed manual that does more than make a case for assertive
communication. You actually learn the skills to be effectively and appropriately
assertive. Back to top
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CUSTOMER SERVICE:
Sobczak, Art
How To Sell More In Less Time With No Rejection
Volumes 1 and 2
If you sell by telephone, you must have these books. Hundreds of techniques that
work. To order either call
402-895-9399
or go to
http://businessbyphone.com
/rep.htm
Meisenheimer, Jim
The 12 Best Questions To Ask Customers
Great book that shows you how great questions and extraordinary listening
position you to win more sales more quickly. Can be ordered at 1-800-266-1268 or
go to http://www.meisenheimer.com/products.html
Zimmerman, Alan
Creating Customer Serve Champions
An extensive, highly practical book on how to move from customer service to
customer enthusiasm. To get more information or order your copy,
click here. Back to top
LEADERSHIP:
Buckingham, Marcus and Coffman, Curt First,
Break All The Rules
Based on in-depth interviews by The Gallup organization of over 80,000 managers
in over 400 companies, it tells you exactly what the world’s greatest managers
do differently.
Byham, William C.
ZAPP! The Lightning of Empowerment: How To Improve Quality, Productivity, And
Employee Satisfaction
Best book on the subject. Great checklists. Fun to read.
Covey, Stephen
Principle-Centered Leadership
Solid book that combines the psychological, communicative, and spiritual
approaches to leadership.
DePree, Max
Leadership Jazz
A book on leadership by a real leader of a real company that really works!
Senge, Peter
The Fifth Discipline: Mastering The Five Practices Of The
Learning Organization
What you have to do to stay productive and competitive.
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LIFE-WORK BALANCE:
Covey, Stephen
First Things First
Good book on how to set priorities and write a personal mission statement. How
to keep your life balanced.
McDargh, Eileen
How To Work for A Living and Still Be Free to Live
Making a living and a livelihood. They’re not mutually exclusive. How to do
both. Back to top
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PEAK PERFORMANCE:
Blanchard, Ken and Bowles, Sheldon
Gung Ho Fun
Practical book on foolproof ways to increase productivity by fostering excellent
morale in the workplace.
Bloomfield, H. H. , and Cooper, R. K.
The Power of 5
A great book for peak performance in all parts of life. Hundreds of 5-second to
5-minute strategies that are fun to read and fun to implement.
Covey, Stephen
The 7 Habits Of Highly Effective People
A good starting point for taking charge of your life.
Diamond, John
Your Body Doesn’t Lie: How To Increase Your Life Energy Through Behavioral
Kinesiology
The original research on the fascinating connection between positive and
negative input and your overall effectiveness.
Leider, Richard
The Power of Purpose
Very helpful in defining and then living your life on purpose.
Peck, M. Scott
The Road Less Traveled
Has given spiritual direction to millions.
Teplitz, Jerry
Switched-On Living
The most complete book on all the applications of behavioral kinesiology.
Ziglar, Zig
See You At The Top
A classic in the self-help, personal success arena. Lots of practical advice.
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POSITIVE ATTITUDE:
Bristol, Claude
The Magic of Believing
A golden oldie. How to achieve more with the power of your mind. Has changed the
lives of many.
Gallwey, W. Timothy
The Inner Game of Tennis
Apply the mental lessons of the great athletes. Use their techniques to win.
Maltz, Maxwell
Psycho-Cybernetics
A popular “bible” on self-esteem and personal growth. It tells wonderful success
stories.
McWilliams, Peter
You Can’t Afford the Luxury of a Negative Thought
A clear description of the dangers of negativity and how to get rid of it.
Peale, Norman Vincent
The Power Of Positive Thinking
All-time classic on how to become and live a more positive life. Christian
emphasis.
Schwartz, David
The Magic Of Thinking Big
A challenging, inspiring book that will help you harness the power and magic of
your mind.
Seligman, Martin
Learned Optimism
A lot of people talk about the importance of positive thinking, but very few
people actually know how to become authentically and powerfully optimistic. This
book will tell you how, and it’s based on solid, academic research.
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RELATIONSHIPS:
Chapman, Gary
The Five Love Languages
One of the best books ever written on communicating effectively with your
spouse. Has saved thousands of marriages.
http://www.moodypress.org
/promo/garychapman/otherbooks/
Ziglar, Zig
Raising Positive Kids In A Negative World
For parents who are concerned about their children’s self-esteem and how to
offset the negative conditioning of the world. Back to top
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HEALTH:
Dan Dale Alexander
Arthritis and Common Sense
Although I cannot practice medicine and do not presume to do so, this is the
book that I credit for saving me from rheumatoid arthritis. In essence, the book
recommends a simple dietary change to stop the disease.
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